At Lume Luxenow, we are committed to delivering your orders efficiently and securely, no matter where you are in the world. We strive to ensure a smooth and reliable shipping experience for all our customers.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is prepared, it is handed over to our delivery partners for dispatch.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your location and order details. Any additional costs will be clearly communicated before completing your purchase.
Order Tracking
Once your order has been shipped, you may receive a confirmation message with tracking details, allowing you to monitor the progress of your delivery.
Delivery Issues
If you experience any issues with your shipment, such as delays, missing items, or delivery concerns, please contact us as soon as possible. Our team will work to resolve the issue promptly and ensure your satisfaction.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect information or unavailability at the delivery address, our courier partner may attempt redelivery. It is the customer’s responsibility to provide accurate shipping details and be available to receive the order.
Contact Us
If you have any questions regarding shipping or your order, feel free to contact us at:
Email: [email protected]