At Lume Luxenow, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer a straightforward return and refund process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible, the item must be unused, in its original condition, and in the original packaging. Products that are damaged due to misuse or have been used are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for the return. Once your request is approved, we will provide instructions on how to return the item.
Refund Policy
After we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds are issued after confirming that the product meets our return conditions.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost after verification.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene and safety reasons. These will be clearly mentioned on the product page if applicable.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your payment provider. If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at:
Email: [email protected]